Emergency HVAC Service Rochester NY | Flower City HVAC

Emergency HVAC Service in Rochester, NY

No heat in a Rochester winter or no AC during a summer heat wave are genuine emergencies. Flower City HVAC offers priority scheduling for homeowners who need fast replacement — in many cases we can install same day or within 24 hours.

We keep common furnace and AC units in stock for fast turnaround. Call us at (585) 577-5944 and we’ll get someone to your home as fast as possible.

What Counts as an HVAC Emergency

• No heat when outdoor temperatures are below 32F
• No cooling during heat advisories
• Gas leak or carbon monoxide alarm
• Complete system failure

For gas leaks, leave your home immediately and call 911 and your gas company first. Then call us for replacement once it’s safe.

We provide this service across the metro — see our Greece and Irondequoit pages, or all services.

What to Do Before We Arrive

A no-heat call in a Rochester January is genuinely urgent, and there are a few things worth checking while you wait — occasionally they solve it outright. Confirm the thermostat is calling for heat and its batteries are good. Check that the furnace switch, which looks like an ordinary light switch near the unit, has not been knocked off. Look at the breaker. Check that the filter is not completely blocked, because a badly clogged filter can trip a limit switch and shut the system down. If you smell gas, do not troubleshoot — leave the house and call the gas utility first. If the house is dropping toward freezing, open cabinet doors under sinks on exterior walls and let a faucet run slightly to protect the pipes.

Common Questions

Do you charge more for after-hours calls?

There is an after-hours rate and we tell you what it is on the phone before dispatching, not on the invoice afterward. No-heat calls in freezing weather get priority scheduling.

How fast can you get here?

We prioritise no-heat and no-cooling emergencies, and during severe weather we run extended hours because that is when the calls come. We will give you a realistic window when you call rather than an optimistic one that slips.

What if my system cannot be fixed tonight?

If a part has to be ordered we will get you temporary heat rather than leaving you without it, and we will be straight about the timeline. Protecting the plumbing is the priority in a Rochester winter, and we plan for that as part of the call.